-Service & Booking Policy

Please review the following information before confirming your appointment. These policies help ensure a smooth, transparent, and professional experience for both our clients and our team.

-Recurring Cleaning Discounts

We offer discounted pricing for recurring cleaning services:

Weekly Cleaning: 20% off

Every 2 Weeks: 15% off

Recurring discounts apply only while service remains on the selected schedule. If appointments are skipped or recurring service is canceled, pricing may be adjusted to the standard one-time cleaning rate.

-Initial Cleaning

Homes that have not been professionally maintained may require an initial deep cleaning before recurring maintenance service begins. This allows us to bring your home to our quality standards before transitioning to routine maintenance cleanings.

-Quotes & Pricing

All quotes are based on the information provided at the time of booking. If the condition of the home or requested services differs significantly from the original estimate, we will discuss any pricing adjustments with you before beginning the service.

-Deposit & Card on File

A small deposit is required for all appointments scheduled online to hold your reservation and securely store a payment method on file. For appointments scheduled over the phone, our team members may request a deposit or simply collect a valid card on file to confirm your booking. Any deposit collected will be applied directly toward the total cost of your cleaning service.

-Automatic Payment Upon Completion

Once your cleaning service has been completed, the remaining balance will be automatically charged to the card on file. A detailed payment receipt will be emailed to you immediately after processing.

-Deposit Forfeiture

Deposits or cancellation fees may apply for late cancellations, missed appointments, or lockouts outside of our cancellation policy.

-Gratuities

Tips are never expected, but always deeply appreciated. If you would like to tip your cleaning professional, please provide tips in person (via cash or directly to your cleaner) as gratuities cannot be added to auto-charged card payments.

-Access to Your Home

Please ensure our team has access to your home at the scheduled appointment time. If we are unable to enter the property due to lack of access, the appointment may be treated as a late cancellation and applicable fees may apply.

-Pets

We love working in pet-friendly homes! For the safety and comfort of both your pets and our cleaning professionals, please ensure all pets are safely secured while our team is working. If a pet is left unsecured, our team will not be able to enter or perform the cleaning, and a lockout/cancellation fee may apply. Additionally, for health and sanitation reasons, our team does not clean up animal feces, urine, litter boxes, or pet waste.

-Heavy Furniture & Appliances

For the safety of our team and to prevent damage, we do not move heavy furniture or large appliances. We will clean around these items unless they can be safely moved.

-Accidental Damage & Breakage

We take great care while cleaning your home. In the rare event that an item is accidentally damaged or broken during service, Shining Solutions LLC will repair or replace the item. Please report any damage within 24 hours of service.

-Missing Items

While our team maintains strict professional standards, Shining Solutions LLC does not assume financial responsibility or offer reimbursements for reports of missing or misplaced items. We strongly encourage clients to secure all personal valuables, jewelry, cash, and sensitive documents prior to each scheduled cleaning.

-Biohazard & Unsafe Conditions

For the health and safety of our cleaning professionals, we do not clean areas containing blood, bodily fluids, mold, pest infestations, animal waste, or other hazardous materials. If these conditions are discovered during the appointment, service may be modified or discontinued.

-Cancellations & Rescheduling

Please provide at least 24 hours' notice if you need to cancel or reschedule your appointment. Late cancellations, missed appointments, or lockouts may result in a cancellation fee or forfeiture of your deposit.

-Satisfaction Guarantee

Your satisfaction is important to us. If you are not completely satisfied with your cleaning, please notify us within 24 hours of your appointment. We will gladly return to address any missed areas at no additional charge. Because cleaning is a completed service, refunds are not provided once the service has been performed.

-Arrival Windows

Because traffic conditions and prior job requirements can vary, we provide a [e.g., 2-hour] arrival window (e.g., 9:00 AM – 11:00 AM) rather than an exact arrival time. We will send a notification or text when our team is en route to your home.

-Dishwashing & Laundry Add-On Limits

To ensure consistent scheduling and accurate pricing, dishwashing and laundry services are strictly capped per visit as follows:

• Dishwashing: Limited to a maximum of one load (defined as one full sink basin, or one full dishwasher run).

• Laundry: Limited to a maximum of one load (washed, dried, and folded/hung).

Additional Loads & Auto-Billing Constraints Our automated scheduling and payment system processes fixed rates based on predefined service scopes. Additional loads of dishes or laundry cannot be added during a service or automatically charged to your card on file. If additional loads are left out, our cleaning team will complete up to the single load limit and leave any remaining items.

If you regularly require extra loads, please contact customer support at least 24 hours prior to your scheduled appointment to update your booking and adjust your service tier.

-Quality Assurance & Verification

As part of our standard operating procedure, our cleaning professionals are required to take before-and-after photos of all work areas.

-Thank you for choosing us!

By confirming your booking with us, you acknowledge that you have read, understood, and agreed to these guidelines. We look forward to taking great care of your home!