What areas do your residential cleaning services cover?
We clean kitchens, bathrooms, living areas, bedrooms, hallways, and common spaces. Additional services can include inside appliances, interior windows, baseboards, and closet tidying upon request.
-How often can I schedule cleaning?
We offer one-time, weekly, biweekly, and monthly cleanings. Frequency can be customized to your needs.
-What does a standard cleaning include?
Standard cleaning typically includes dusting, vacuuming, sweeping and mopping floors, bathroom sanitation (toilets, sinks, showers/tubs), kitchen surface and appliance exterior wipe-downs, trash removal, and general surface tidying.
-Do you bring your own cleaning supplies and equipment?
Yes. Our teams arrive with professional-grade cleaning supplies, microfiber cloths, mops, vacuums, and disinfectants.
-Do we use eco-friendly or non-toxic cleaning products?
We use commercial-grade, high performance products designed to deliver the most effective and reliable results possible. While our standard inventory does not focus on eco-friendly lines, all our products are selected to meet strict quality and safety standards.
-How long will a cleaning appointment take?
Duration depends on home size, condition, and requested services.
-Are your cleaners background-checked and insured?
Yes. Our cleaners are background-checked, trained, and covered by liability insurance. We also carry workers’ compensation for our employees.
-Do I need to be home during the cleaning?
No. You can be home or provide access instructions or key code.
-What if something gets damaged or broken?
Report any damage within 24 hours. We will investigate and, if our team is responsible, arrange repair or fair compensation per our damage claim policy.
-How do you handle special requests or add-on services?
You can request add-ons like oven cleaning, refrigerator interior, deep cleaning, or window washing. Add-ons are priced separately and can be scheduled per appointment.
-Do you offer deep cleaning services?
Yes. Deep cleaning is a more thorough service that targets hard-to-reach areas, heavy grime, baseboards, detailed appliance interiors, and intensive bathroom and kitchen cleaning.
-How do I prepare for my first cleaning?
Remove clutter, secure valuables, and communicate any special instructions (pets, alarms, areas to avoid). We handle most tidying, but decluttering speeds the process.
-What if I need to cancel or reschedule?
Our cancellation policy is provided at booking. Typically we request 24–48 hours’ notice for cancellations or reschedules to avoid a fee. Check your confirmation for exact terms.
-How are payments handled?
We accept major credit/debit cards and electronic payment. Payment is processed immedietly after the service unless alternative arrangements are made.
-What if I’m not satisfied with the cleaning?
We offer a satisfaction guarantee. Contact us within 24–48 hours (policy window provided at booking) with specific issues and we will re-clean the affected areas at no extra charge.
-Do you bring multiple cleaners for larger homes?
For larger or time-sensitive jobs, we assign multiple team members to ensure efficient completion. We’ll confirm team size when scheduling.
-Can you clean homes with pets?
Yes. Inform us about pets when booking. We can work around animals and take precautions to keep pets and staff safe. Please secure aggressive animals before arrival.
-Are your services available for move-in/move-out cleaning?
Yes. We provide move-in and move-out cleanings designed to meet lease or sale requirements, including detailed cleaning of kitchens, bathrooms, and living spaces.
-How do you determine pricing?
Pricing is based on home size, condition, frequency, and requested services or add-ons. We provide a quote after assessing these factors and send you a text or email.
-Can I request the same cleaner each visit?
We make every effort to accommodate requests for the same cleaner(s) for consistency, subject to staff schedules and availability.